Frequently Asked Questions

Everything you need to know about your NHS Skate Direct order.

How long does shipping take for domestic orders?

Most domestic orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.

What is your return policy for skateboards and hardware?

We accept returns on unused and unassembled products within 30 days of purchase. Items must be in their original shrink wrap and packaging to qualify for a full refund.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by region and are calculated at checkout.

Can I track my order once it has been placed?

Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are the products on NHS Skate Direct authentic?

Yes, we are the official direct-to-consumer outlet for our brands. Every product we sell is 100% authentic and sourced directly from our manufacturing facilities.